Customer FTP Instructions

As a service to our customers, Graphics Innovations maintains a File Transfer Protocol (FTP) site used to exchange files over the Internet. Many files will be small enough to attach to an email; however, larger files (>2 MB) should be exchanged using our FTP site, which prevents email size quotas from being exceeded. Both email and FTP exchange files will need to be prepared in accordance with the specifications in How to Prepare Files for FTP Exchange. Only compressed should be uploaded.

To utilize Graphics Innovations’ FTP site, contact your Account Manager or complete the request under the heading of “Contact Us” to receive your personal User Name and Password.

TO UPLOAD FILES TO OUR FTP SITE

FTP client software will be needed to upload the compressed files (see How to Prepare Files for FTP Exchange) to our FTP site. Files will be available for 48 hours, after which time they will be deleted.

Stable FTP client software for the Mac includes Cyberduck and Fetch; for the PC, FileZilla is available. Most FTP client software employs the same basic steps for downloading files although the look and terminology of each will be slightly different.

Once you have received your unique User Name/Password and have properly compressed your files for uploading, access Graphics Innovations’ FTP server by opening your FTP software. Then proceed using the following guidelines, depending on which FTP client software you have.

Cyberduck — (Mac) Open File>Open Connection from the menu bar. You will be prompted to enter the server name ftp.graphicsinnovations.com, as well as your User Name and Password. After this information is entered, select “Connect” and you will be taken to your location on GI’s FTP site. Then select File>Upload from the menu and you will be prompted to navigate to the location of your file. Once located and selected, click “Upload” again and your file will begin uploading immediately. The speed that the file uploads is dependent upon your company’s Internet speed, and large files can take up to 90 minutes to completely upload.
Fetch – (Mac) Open File>New Connection from the menu bar. You will be prompted to enter the Hostname ftp.graphicsinnovations.com, as well as your User Name and Password. After this information is entered, select “Connect” and you will be directed to your location on GI’s FTP site. You will then select Remote>Put from the menu and be prompted to navigate to the location of your file to upload. Once located and selected, click “Put” again, and your file should begin uploading immediately. The speed that the file uploads is dependent upon your company’s Internet speed, and large files can take up to 90 minutes to completely upload.
FileZilla – (PC) Open FTP client software and enter ftp.graphicsinnovations.com for Host, your User Name and Password. Drag the prepared file to the bottom window for Server/Local file, select Transfer>Process Queue. The file will begin uploading immediately. The speed that the file uploads is dependent upon your company’s Internet speed, and large files can take up to 90 minutes to completely upload.

TO DOWNLOAD FILES FROM OUR FTP SITE USING YOUR BROWSER

(Files can also be downloaded using your FTP client software.)

Once you have received your unique User Name/Password, access Graphics Innovations’ FTP server by copying and pasting the following address into your Internet browser address bar: ftp://ftp.graphicsinnovations.com

You will be prompted to enter your User Name and Password. When entered, you will see your individual location on GI’s FTP site and have access to download any file listed by double-clicking on it. The file will be downloaded to the location specified in your browser preferences.

• Multiple and/or anonymous logins are not permitted.
• Click here for help on How to Prepare Files for FTP Exchange.